Cancellations Refunds Wait times

Refund & Charges

Situations where we will issue a full refund:

The driver did not show up.
The driver is more than 20 minutes late and the customer chose to cancel.
Driver accident or became ill

Booking fees are non-refundable.

There is no charge for canceling a reservation at least 24 hours before your pickup time except for the 30% non-refundable booking fee. This gives the opportunity and time to fill your time slot. This helps us not to lose money by not being available during these times when other customers can book.

Situations where we will issue a full refund:

The driver did not show up.
The driver is more than 20 minutes late and the customer chose to cancel.
Driver accident or became ill

Booking fees are non-refundable.

Disputes are billed at cost to the company. Collection fees are up to 35% of unpaid balances. You are also responsible for paying 10% per month and any legal fees connected with collecting the amount you owe.

REMEBER this is not a free service. We have to pay our drivers and gas if you pay or not. We would like to be treated how you expect to be treated by our company. With respect, fairness, and honesty.

We reserve the right to refuse service for the following reasons: illegal acts, profanity, threats, sexual advances, sexual comments, racist language, uncontrolled bodily fluids, violence, damage to property, or an attempt to damage the vehicle.

Intentionally not paying will result in criminal charges called defrauding an inn keep, and anything else the officer thinks is appropriate.